Frequently Asked Questions
Who Designs your yarns?
We do! All our yarns are exclusive to us. We research and commission all our colours and yarn compositions. We try to cover all budgets from our acrylic, “have a go” Mammoth® to the luxurious 100% unspun Merino.
HOW WILL MY YARN ARRIVE?
We aim to dispatch as soon as possible. At busy periods we may take a little longer to dispatch. We use DPD next day delivery. Our driver collects between 1pm and 2pm. Orders received close to collection time, we will try our hardest to dispatch that day. Orders dispatched on a Friday will not be delivered until Monday. Please note that by providing a mobile telephone you will receive tracking information and a 1 hour delivery slot on the morning of delivery. International orders generally take 2 to 7 days for delivery.
DO YOU HAVE PATTERNS?
We like to add resources to our blog regularly, which includes videos, tips, tutorials and patterns.
Take a look at our Blog HERE.
Patterns can be found HERE.
Because of the variation in our arm sizes and the amount of stitches you can comfortably fit on your arm length, rather than specific patterns, we offer guidance on our product pages in the “Product Information” drop down. Such as for simple items like blankets and scarves, we can advise on the amount of stitches required to achieve an approximate size.
When using giant needles we recommend sticking with a basic knit and purl stitch rather than anything too fancy, as the yarn really does speak for itself.
ARE THE COLOURS ON THE WEBSITE ACCURATE?
We try our best to represent the colours as accurately as possible. Computer and mobile devices may show these colours slightly differently. We recommend that if you need a perfect match you request a small sample through our contact form.
HOW DO I KNOW HOW MUCH YARN TO BUY?
Most of our yarns have an indication of the quantities required in the product listing under the “Product Information” drop drown.
We also have some useful articles on our BLOG which may answer your questions.
However, if you are still stuck, you can contact us through the website. We aim to reply within a few hours, unless of course you are in another time zone and message us at midnight GMT. In this case we will reply in the morning, quite possibly when you are in bed!
If you do need to contact us please state the size of the piece you wish to produce and whether you will crochet or knit.
WILL I RECEIVE ONE LARGE BALL OF YARN?
In most cases we try to send one large ball of yarn so that you have as few joins as possible.
WHAT SIZE NEEDLES / HOOK DO I NEED?
We have a Needle and Hook size guide HERE, which will help you choose.
The majority of our yarns will also state the recommended size in the “Product Information” drop down.
WHY DO INTERNATIONAL ORDERS REQUIRE A TELEPHONE NUMBER?
All the shippers we use request a telephone number and an email. This allows the couriers to get in touch if there’s a problem with the delivery.