We want you to be 100% delighted with your purchase , so if you have any problems please contact us and we will endeavor to solve any problems.
Terms & Conditions
These terms of sale apply to all goods supplied by Woolly Mahoosive, whose office is at Deighton YO196HQ. We reserve the right to change these terms of sale without notice to you in relation to future sales.
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
Every effort is made to keep the website up and running smoothly. However, Woolly Mahoosive takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.
Making a purchase. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order. PLEASE NOTE, Your mobile telephone number is required for shipping purposes. DPD will send you a 1 hour delivery slot on the morning of your delivery. (UK and some parts of the EU). Not only does providing your number aid you it also aids the courier if there are any problems. Deliverychargeswill be calculated at the checkout. ( you can abandon your shopping cart if you do not wish to continue once these charges are calculated.
Whilst every effort is made to ensure that the products displayed on our site are in stock; all goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, we will inform you as soon as possible.
Every effort is made to ensure that prices shown on the website are accurate at the time you place your order. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order.
We accept payment by most major Credit and Debit Cards, and PayPal. All orders on the website are managed by the Stripe payment system.
When you receive confirmation of an order from us it is to indicate that we have received your order. No contract exists between you and Woolly Mahoosive for the sale of any goods until we have received and accepted your order and we have received payment in full (in cleared funds). Once we do so, there is a binding legal contract between us. By way of clarification, an acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the goods will not take place until after your payment is taken and you receive your acceptance e-mail. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions. The contract is subject to your right of cancellation.
We cannot guarantee that the colour you see on your computer screen will be exactly the same as the product in reality. We offer a swatch for you to verify the colours and feel of the yarn.
Shipping & Delivery
Delivery costs will be calculated at checkout dependent on weight. Every effort will be made to dispatch your order as soon as possible after your order has been accepted. We try to dispatch all orders placed before 1 pm the same day. During busy periods this may take another 24 hours. Please note that orders dispatched on a Friday will be delivered on the follow Monday, unless a Mahoosive surcharge is paid.
Delivery to the rest of the world. Delivery charges will be calculated at checkout. If you require faster shipping then please get in touch for a quote. We aim to dispatch all orders placed before 10am GMT the same
Uk Standard Delivery. (by Weight)
up to 1.2kg £4.00
1.9 kg to 4.9kg £6.00
4.9kg to 14.5kg £8.50
Delivery times for bespoke orders will be agreed with you when you order.
The goods you order will be delivered to the address you give when you place your order. A signature may be required, depending on the delivery. If delivery cannot be made to your address because there is no one available to receive the goods, the goods will be held at a local depot and you will be informed as to how you may collect the goods.
If delivery cannot be made to your address for reasons not under Woolly Mahoosives control we will inform you as soon as possible and alternative arrangements will be made. We cannot be responsible for any delays in delivery caused by Royal Mail or other carrier and we will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery.
Returns & Replacements
We want you to be 100% happy with your purchase.
You have the right to cancel an order within seven days of receipt of the goods. Should you wish to cancel your purchase within seven days, please contact us in writing via letter or email. Unwanted goods should be sent back to us in unused, unopened and resalable condition within seven days of delivery and postage charges will be payable by the purchaser.
Bespoke, made to measure, items can only be returned if they are damaged. We do not accept returns for bespoke items for any other reason.
Orders placed by credit or debit card from this web site will be refunded directly to your credit or debit card. Orders placed by other means will be refunded by cheque. We will refund payment for the goods within 30 days.
We cannot accept liability for returned goods lost or damaged during transit. You are advised to wrap the product carefully to avoid damage. You are also advised to return goods by recorded delivery, registered post, or by courier. Proof of postage will not be accepted as proof of delivery. Please remember to give us your name and address, and a copy of your purchase receipt. The cost of returning goods will be borne by you unless the goods are faulty.
If the goods supplied to you are damaged on delivery or items are missing, you should notify us in writing via email within 7 days. If you have any other complaint about the goods, you should notify us in writing via the email address shown below, as soon as possible, but in any event within 7 days of the date you discovered or ought to have discovered the damage, defect or complaint.
This returns policy does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the manufacturer, failure to follow the manufacturer’s instructions, or any alteration or repair carried out without the manufacturer’s approval.
We endeavor to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site are accurate, complete, reliable, current or error-free. If a product offered by us is not as described please return it in an unused condition for a full refund. Please note that the way that screens are calibrated can lead to differences in colour rendition. This fact must be allowed for when considering your purchase.
Privacy & Security
We do not hold any of your card details or security numbers on our web site. Woolly Mahoosive will take all reasonable precautions to keep the details of your order and payment secure but unless Woolly Mahoosive is negligent, we will not be liable for unauthorised access to information supplied by you.
We do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Links to and from other websites
Our website may contain links to enable you to visit other websites of interest easily. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You may not create a link to this website from another website or document without the prior written consent of Woolly Mahoosive.
These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.
Mahoosive ® and Mammoth ® are Registered Trademarks.
Woolly Mahoosive Limited.
Company Registration No. 10459033
Vat Registration No. 272 7543 86